How to Access Content on Multiple Accounts

The Social5 App can only display content for one account at a time. 

Customers often contact us to ask why they can’t see content in their app, or they report seeing incomplete or unexpected content. One of the first troubleshooting steps is to explain how to switch accounts.

To do so, tap the “gear” icon at the bottom and then tap the “Account” field. A list of accounts that the customer has access to will appear.

During the onboarding call, if we anticipate that the customer will have access to multiple accounts, we should make sure to explain this functionality to them.

See also: How to toggle between accounts? https://support.social5.com/a/solutions/articles/9000235364