Google Business Profile FAQ's
Q. What is a Google Business Profile?
A. Google Business Profiles are a free tool for businesses to manage their online presence on Google Search and maps, allowing them to share company specific information like hours of operation, products, and services as well as being able to interact and engage with customers.
Q. Are you allowed to get help managing your Google Reviews or do you have to be the owner of the business?
A. Yes, you can get help with managing reviews. Many people find managing the Google Reviews and responding in a timely matter can be tedious, but there are agencies who manage the reviews for you so that you don't have to do it. Those services are often referred to as review management or reputation management.
Q. Do users need to have an app on their phone to manage their Google Business Profile?
A. No, you can manage it through Google search on desktop or the Google Maps app online.
Q. Can I have a Google Business Profile if my business does not have a physical store location?
A. Yes, if your business makes in-person contact with customers, such as though service calls or deliveries.
Q. What information can I add or change to my Google Business Profile?
A. You can add details like your business name, hours, phone number, company website, products, services, photos, and attributes like "women owned" or "family owned" or "locally founded".
Q. Can the business remove photos that are posted by customers?
A. No, the business cannot remove accurate photos that customers upload, but you can encourage happy customers to upload high-quality photos to improve your profile.
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